Your privacy is agen12's top priority. This document explains in detail how we collect, use, store, and protect your personal data in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA).
PDPA 2010: This privacy policy is formulated in accordance with the requirements of Malaysia's Personal Data Protection Act 2010, which governs the collection and use of personal data.
Your Rights: As an agen12 member, you have the right to access, correct, or request deletion of your personal data at any time through our support channels.
Policy Amendment: agen12 reserves the right to amend this privacy policy. Members will be notified via their registered email before any changes take effect.
Agen12 is an online gaming platform operating in Malaysia, fully committed to protecting the privacy of every member who uses our services. This Privacy Policy explains our approach to handling personal data — from the moment you register an account through every transaction you make on the agen12 platform.
By registering or continuing to use the agen12 platform, you consent to the collection and use of your personal data as described in this document. If you disagree with any part of this policy, we recommend contacting the agen12 support team for further clarification before continuing to use the platform.
This Privacy Policy applies to all agen12 services including the website, mobile app, and official agen12 communication channels. This document should be read together with Terms and Conditions agen12, which forms part of the overarching agreement between you and our platform.
Quick Summary: agen12 only collects data that is strictly necessary, protects it with the latest security technology, and never sells or shares your data with third parties for marketing purposes.
Agen12 collects several categories of personal data to ensure the platform operates safely and efficiently. Below is a full breakdown of the data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, identification card number, date of birth | Mandatory (KYC) |
| Contact Information | Email address, mobile phone number | Mandatory |
| Financial Information | Bank account number, account holder name | Mandatory (transaction) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game records, betting history, session duration | Automatic |
| Communication Data | Support chat logs, emails, complaints | Where applicable |
Agen12 does not collect sensitive data such as medical information, religious beliefs, or political views. All data collected is strictly limited to what is needed for platform operations.
Agen12 collects personal data through several different methods:
agen12 has never purchased or obtained your personal data from third-party sources without your knowledge and consent.
Every set of data collected by agen12 has a clear and specific purpose. We do not use your data for unrelated purposes without additional consent:
For marketing communications such as promotional offers and new bonuses, agen12 will only send notifications if you have opted in during registration or through your account settings. You may unsubscribe at any time.
Agen12 does not sell, rent, or trade member personal data to any third party for commercial purposes. However, there are limited situations where we may need to share data:
Agen12 works with trusted service providers who help operate the platform, including payment processors, game providers, and cybersecurity services. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Agen12 may be required to disclose your personal data to Malaysian authorities when mandated by law, court order, or direction from a legitimate enforcement body. In such situations, we will notify you where permitted by law.
Our Guarantee: Your personal data has never been and will never be sold to advertisers, data brokers, or any third-party commercial entity.
Agen12 continuously invests in security infrastructure to ensure member personal data is always protected. Key security measures we have in place:
While agen12 takes all reasonable steps to protect your data, no system is 100% immune. We encourage members to also play an active role in keeping their own accounts secure.
The agen12 platform uses cookies — small text files stored on your device — to enhance the user experience and ensure the platform functions correctly. The types of cookies we use:
You can manage cookie settings through your web browser preferences. Disabling certain cookies may affect the functionality of the agen12 platform.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data at agen12:
You have the right to request a copy of all personal data that agen12 holds about you at any time.
You may request corrections to any inaccurate or incomplete data via your account settings or our support team.
You may request deletion of your personal data, subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time without any penalty.
You have the right to receive your personal data in a machine-readable format for transfer to another platform if needed.
You may withdraw consent for certain data processing activities, though this may affect access to some platform features.
To exercise any of the above rights, contact the agen12 support team via live chat or email. We will process your request within 14 business days.
Agen12 retains your personal data for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by Malaysian law. Below are our data retention guidelines:
Upon expiry of the designated retention period, your personal data will be securely deleted or permanently anonymised from agen12's systems.
The agen12 platform is integrated with several third-party service providers, including game providers, payment gateways, and security services. Here are the key things you should know:
agen12 is not responsible for the privacy practices of external websites that may be referenced within platform content. Please read the privacy policy of each website you visit independently.
The agen12 platform is exclusively for users aged 18 and above. agen12 does not knowingly collect or process personal data of individuals under the age of 18.
Should we discover that personal data of an individual under the age of 18 has been inadvertently collected, we will:
If you believe someone under the age of 18 has registered on the agen12 platform, please contact us immediately at [email protected] so that prompt action can be taken.
For any enquiries, requests, or complaints regarding the Privacy Policy and the handling of your personal data at agen12, please contact our Data Protection Officer through the following channels:
This Privacy Policy is effective from 1 January 2026. agen12 is committed to keeping this policy up to date in line with evolving privacy laws in Malaysia and global industry best practices.
Why agen12 Your Data Is Safe
Data security at agen12 is more than a promise — it is a daily operational standard backed by proven technology and processes.
Agen12 operates in full compliance with Malaysia's Personal Data Protection Act 2010. All data collection and usage processes are audited regularly to ensure ongoing compliance.
The same 256-bit SSL encryption technology used by Malaysia's leading banks protects every bit of data moving between your device and agen12's servers.
Your personal data is never sold, rented, or shared with advertisers or data brokers. agen12 generates revenue through gaming services, not through member data monetization.
Through your agen12 account settings, you can manage communication preferences, update personal information, and request data deletion at any time without any hassle.
Agen12 conducts regular internal and external security audits to identify and address any vulnerabilities before they can be exploited by unauthorised parties.
In the event of any security incident involving your data, agen12 is committed to notifying you within 72 hours, in line with global data protection industry best practices.